Tuesday, July 27, 2010

Shipping $6 offically, but stated as $24 in ad. Fair?

I won an auction and sent bid+$6 shipping, as the item was listed. Seller is requesting additional $18 as the ad says it may be $24 for shipping. I see no reason why the true shipping cost could not have been set officially. Also, I was watching another auction of the same item, it had $6 shipping, no fine print. Tells me it should not cost $24 to ship it. I did over look the mention of the shipping cost in the ad, I suppose that's my fault. However, I feel it's misleading and I question if that's even allowed. Thoughts?|||Says >> $6.00US Postal Service Parcel Post At the top of the ad Same thing at the Shipping & Payments Tab So that is all you should pay for shipping. the fact that they said >> ** Shipping for this item is around $24.00 via USPS regular mail. If you bid and win the item, I will send you the invoice with the exact amount, but expect it to be around this price. in the Description part of the ad has no bearing. Instead of putting $6.00 in the shipping box, WHY didn't they out $24.00? I would pay the Seller the $78.00 for the item PLUS the $6.00 for the shipping. If they refuse to ship for that price, File Non Performing Seller report. File INR to get your FULL $84.00 refund. Leave a NEG and all 1's for the DSR's The Seller should know better as they have Selling Feed Back going back to Jun-23-05 .Delivery Confirmation is confirmation of delivery, not tracking.|||That's how I feel, but I wanted another opinion. Thank you. I emailed the seller: Says >> $6.00US Postal Service Parcel Post at the top of the ad. Same thing in the Shipping & Payments Tab. That is how eBay works and that is what I expected to pay. Why didn't you list the appropriate shipping? I sell too and I made the mistake of underbidding my shipping cost once. I paid for the difference. Now I set it so the shipping gets defined based the on buyers zip code, that way it is always fair for both. I would recommend that method to you. I have paid you what I agreed to pay for according to eBay rules. Please accept that. Regards, Tim|||If the auction listing stated $6 S&H then that is all you should pay. Go ahead and pay the item price and $6 S&H via Paypal. If the seller balks and refunds you then just fie the NON Performing Seller report here stating seller is asking for more S&H $ post auction. Report here Link After filing the report, then leave a factual NEG as follows: Seller refuses to honor stated S&H in listing post auction. Beware Ebay can not foce the seller to honor the terms of the auction.|||You can and should also file the "Selling Practces report" on the seller/ transaction here Link|||It is misleading and seller is in the wrong. However, I hope you learned to better read everything in the ad before you bid. A seller with terms like that should be questioned or avoided.|||The seller can NOT put conflicting info such as this in the listing "** Shipping for this item is around $24.00 via USPS regular mail. If you bid and win the item, I will send you the invoice with the exact amount, but expect it to be around this price." as per the Selling Practices policy (above link) while showing the S&H as $6 When you read that, you should NOT have bid, but contacted the seller via ASQ . The listing should have been reported to Ebay as per the Selling Practices policy. Report the listing now. Since you also sell, you know very well that item could NOT possibly go USPS Parcel Post for $6|||Since you also sell, you know very well that item could NOT possibly go USPS Parcel Post for $6 It doesn't realy apply in this case, but some sellers move part of their S&H to the asking price. It's counter -intutitive, but it eliminates the bottom-feeding "lowest price only" PITAs in favour of those who actually read the ad and it makes many buyers more comfortable that they are not being ripped off in shipping. Which is the best deal? $10 item with $15 shipping $15 item with $10 shipping $12.50 item with $12.50 shipping $25 item with Free Shipping $1 item with $24 shipping. There is no absolutely correct answer, of course, but I did find that complaints about high shipping (I ship from Canada) dropped way off when I went to the second and third policies.|||RE: Shipping & Handling costs: Selling Practices policy Link "Shipping and handling costs Be sure to specify shipping costs and related service charges in your listings. It's against our rules to provide unclear or misleading shipping information or to charge unreasonable fees for shipping and related services. What you can charge Actual shipping cost: This is the amount for shipping the item. It should be what you paid the carrier. Handling cost: This can include the cost of packaging materials and insurance cost, if any. Delivery Confirmation and extra services: If these options are offered to the buyer, you can only charge what they actually cost. Examples of services include: Certificate of Mailing Certified Mail Collect on Delivery Delivery Confirmation Registered Mail Restricted Delivery Return Receipt Signature Confirmation Special Handling Tax and government imposed fees: Only applicable federal, state, country, city, Value Added Tax (VAT), or equivalent taxes may be charged. Categories with maximum shipping costs eBay sets maximum shipping costs in some categories. You can charge more than the maximum shipping cost only if you use the shipping calculator to enter an item's actual size and weight with the packing materials. When using the shipping calculator, make sure the calculated cost isn't higher than the actual shipping cost. If so, it's considered excessive shipping, which isn't allowed on eBay. Free shipping You can offer free shipping to select or all destinations. For a destination with free shipping, no other fees related to shipping, handling, or packaging can be charged. You're not allowed to change the shipping method to a slower option. What you're not allowed to charge Insurance: You can't charge a separate fee for insurance, although you still need to make sure your item arrives as described. Tip: You should incorporate any insurance fees into an item's price or handling cost. Tariffs, duties, and customs fees: For cross-border transactions, you're not allowed to collect tariffs, duties, or customs fees. (Buyers may be responsible for paying these fees as required by country laws.) Tip: Remember not to inappropriately classify an item as a gift as a way to avoid certain duties, tariffs, or customs fees. U.S. law prohibits submitting false or misleading customs information. Related fees: Things like gas, mileage, time spent at a carrier, employee wages, or eBay and PayPal fees should not be"|||A seller listing the actual cost of postage,D/C and a small reasonable fee for handling, can not go wrong. I have never had an issue doing it this way, while selling. When I see a seller's listing with a ridiculously low S&H handling fee and it appears they have added some /most of the S&H cost to the item price, I will hit the back button.|||#9 makes absolutely no sense at all........|||Even if you know that an item can't be shipped for $6.00 it doesn't change the fact that $6.00 was the "official" shipping cost, we all know that items can't be shipped for FREE yet FREE shipping is everywhere! For all the OP knew, the seller was offering discounted shipping. Do not pay any additional shipping! Even if the seller states that in their listings. I always offer calculated shipping and ask international bidders to contact me first.|||This is an interesting situation. First the recommendation to neg and leave all once, how often do you think you will do this before you run out "good" sellers on ebay" You do understand poor sellers will just open another account and continue to be poort. Good sellers get frustrated and leave. In this case I dont know if this seller is good or bad. That said this isnt straight forward, he/she did make a mistake by putting in conflicting shipping info. BUT, they did have the amount listed in the listing, so eBay will not ding them for non-performing seller, nor as a buyer would I ding them or neg them. But I may pull out of the sale if the extra $18 does not make it a deal anymore. If its still a good deal, I would pay and move on.|||A couple of posters suggested ASQ for confirmation, and until yesterday that has often been my advice. I read a thread where a buyer lost the SNAD because s/he had asked for clarification of the description and had been told it was ZZZ in a response. When the item arrived it was YYY not ZZZ but the buyer lost their SNAD claim because it was not in the description that it was ZZZ. It has made me very wary of ASQ, and I'll likely just be hitting the back button if the description or shipping are unclear and the seller is not going to be held to providing the same as the response indicates.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||When I see a seller's listing with a ridiculously low S&H handling fee and it appears they have added some /most of the S&H cost to the item price, I will hit the back button. Then it would be my understanding that you don't even look at an auction that has FREE shipping? .Delivery Confirmation is confirmation of delivery, not tracking.

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