Saved Searches - Get Emailed Immediately?

When I save a eBay search, eBay will email me when an item under that search term is listed. However, it only emails me once a day with a list of newly listed items. Is there a third-party service or custom script that I can use so that I can get emailed immediately after an item is listed?

Seller selling Public School property without disclosing

OK so I bought a musical instrument for restoration and resale in my store-front brick-and-mortar shop. It arrived in a case with a New York High School's name stenciled on it, and the instrument was branded on the back with an inventory number, plus "Property of Public Schools". The seller's photos had not included these markings, he did not mention them in the description, and gave he no indication that the item was (at one time) Public School district property, obviously initially purchased using taxpayer's dollars. How am I supposed to sell this in my shop? People will think that I stole it from the schools! Do you think that I have a valid case of "gross misrepresentation" against this seller? Last time I looked he was doing the same thing again...|||Yes, I would say that qualifies as Significantly Not As Described, if you wish to file a case. Before doing that however, you should contact the seller with your concerns, and see what they say. No need to file a case if the seller is cooperative. Just be sure that when you return the instrument, you get Delivery Confirmation (Signature Confirmation if the payment was $250 or more). It's likely that your seller purchased the instrument at a school auction or sale. Our schools around here have those every couple of years, as they replace old inventory with new (desks, instruments, computers, etc.). You might be able to put a sign up next to the instrument telling it's known provenance.friends Director,|||I think I might be tempted to contact the school and see if they are missing any instruments that walked away or if it was legally sold. I guess that would depend on what mood I was in that day.|||It is entirely possible the instrument was purchased by the seller at auction. The seller should have noted,mentioned and shown a photo of the "property of". I would pull your seller's contact info (phone number) and calmly discuss the matter. If the seller does not agree to accept the item back, then go ahead and file with Ebay/Paypal for SNAD. IF you return the item either directly to the seller or at Ebay/Paypal's instructions, make certain you use delivery confirmation (under $250 value) OR Signature Confirmation (over $250 value) to prove the return. You can gt your seller's phone # using this link( click the word link) Link|||If it is a NYC Public school, they have very poor records and may not be able to tell for sure, if this was a stolen or auctioned item. If it is a Non NYC school , then call calling the school could be more feasible.|||Odds are likely he got it at auction. Could it be stolen? Possibly. Seller was foolish to not mention this in his listing.|||Right. Odds are high that this was an auction buy. School systems sell their stuff like this all the time. There are even specific websites set up to do it. He indeed should have mentioned this (since the instrument is marked) in his auction. That will likely give you a valid excuse to return it.|||We just had a school auction here from an entire town that closed down, and they had the coolest giant gorilla for sale, the mascot! Link I soooo wanted it, but, my space is limited.|||wow james, we went there as mom grew up there. Grandpa worked in the mines for years when she was growing up. it's a small world.|||Oh wow! Not to be smarmy, but is their health okay? If they're with us of course.|||no , all have passed. Granda pa first og lung cancer , but he smoked for 60 years , so couldn't blame it all on the lead dust. mom passed a few years back . we didn't buy anything at auction as was just taking photos to put in her book for grand kids.|||I guess mining has it's risks no matter what or where. But you know, that gorilla would've made a great lawn ornament. Would've out-classed the mobile home around the corner that just put out a lawn jockey! (I'm serious.)|||yep, i saw it and my wife said no , but heck no , lol. we just wanted photos before the whole town was gone. shoot the town next to us has lost all businesses over the years. the school is only thing holding it together. there's nothing there for sales tax, not even a gas station.|||Folks, never mind us. Just making small talk until the OP returns!|||Feel free friends! OP here! I did contact the seller. He said that he did repairs for the schools and they paid him partly with instruments. He did not offer a refund. The school itself was closed a few years ago... Thanks very much for the suggestions! Sort of a complicated decision, but I will keep the instrument mainly because I like it and I think I can make some money on it. The markings can be de-emphasized using some skill in retouching... At worst it can go out as a rental. But I would not deal with that dishonest seller again. thanks again. JL

Seller backing out of auction

A Seller left me this message on my PayPal account. "Hello. Both my FedEx and UPS stores are trying to charge me way more to ship this than they should. So, unfortunately, I'm going to have to refund you instead of pay the exuberant fees. Thanks." He left no messages in EBAY, and the refund he is trying to do is with ECHECK (slow) I have left very few if any NEGATIVE feedback but this may be one. Any suggestions or comments? Thank you|||File a non performing seller complaint HereIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||"exuberant fees" ? LOL You can leave neutral or negative feedback. Calm factual feedback is more effective than exclamation points and name calling. In addition, you can express you opinion with Detailed Seller Ratings. Remember than ONE is the lowest rating. No rating is a free pass. Before you do either you should contact the seller and politely express your disappointment that he did not do his homework before listing the item and shipping fee. Don't mention feedback at this point. Just let him think... misfitfun makes a good point for him It may not be your fault but it is your responsibility|||I'd just neg. If they complain I'd offer to remove it if they send your item.|||Suspect there's going to be a lot more of this happening. New sellers will be trying their hand with the 100 free starting at 99 cents aren't really invested in NPS strikes, red donuts, stars, etc. If the price isn't right or they screwed up on shipping costs, they'll just bail out and say "the heck with it ."|||If the item is heavy, there was free shipping or there is some understandable situation, I'd be understanding and leave a positive "seller backed out of transaction b/c underestimated shipping" or the like. shipping fees really can be high at times and shocking IF you are a new seller. However, the whole echeck is just rude. That means that the seller already took your money and put it in his/her bank account. If you are really annoyed, I'd leave a neutral but not agree to cancel the transaction so that the seller eats the costs. femmefan gave great advice!|||The "e" check wasn't the sellers fault. It's Paypal policy and it sucks.|||Thank you all! The Seller still thinks he did nothing wrong. Wow with so few options I left negative feedback. I know this in only one small transaction but If EBAY does not police better and help the person who was wronged it will get less of my business. What is EBAY becoming ? Amazon?|||What would you like them to do?There is no practical way to force sellers to ship. If he garners enough non performing complaints and poor feedback ratings he will be restricted from selling.It may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"||||||Sounds like the underestimated the 414.99 shipping OR didn't get enough for the item, $4.99. The echeck refund seems like they took the money out of PP (or spent it) and are having to fund the refund from their bank account. Non-performing seller for sure, too late to file an INR if they set the refund in motion. I would've negged until the refund was complete though. But it's very obvious they were just trying to squirm out of the transaction one way or another.|||If EBAY does not police better and help the person who was wronged it will get less of my business. Wronged? He made a mistake and decided he couldn't afford to go in the hole for you. You could have been understanding or forgiving, but you chose not to. What more do you want from him? Blood?|||It's probably not legal to mail blood, so I'd settle for the freakin' golf club!!!!|||I want the putter. I won the auction per his rules (starting price and Shipping) I paid for it. He did not ship it. He quit. He is Non Performing seller. What else can I do? Thank you|||What else can I do? Search for the item and buy from another seller.

Please let it be a stolen dvd and not a bootleg

Brain Fart I guess. I bought a new dvd box set for $71 a week after it was released. What was I thinking. This price is below the wholesale price. How do sellers sell things for less? Any other options other than bootleg or fell off a truck?You are entitled to your own opinions; but you're not entitled to your own facts|||Actually, you were the high bidder on the set. The seller might have thought that the bidding would be driven up to something more in line with the market price of this set. Then again, it is possible someone gave it to them and they didn't want it, so they listed it. But it looks like the going rate here is generally about $65-80 from US sellers, and many of those listings, via Fixed Price. That does seem a bit low. Maybe it carried a really cheap wholesale price? It's probably not a bootleg. They look like a good US seller.|||I checked ahead and decided they looked like a good seller. What is bothering me is that this dvd set hasn't been out even 2 weeks.You are entitled to your own opinions; but you're not entitled to your own facts|||Is it possible that the seller has access to wholesale items? I'm not as familiar with DVDs, but I do sell used books on another venue. Most of my inventory comes from thrift stores. Granted I live in a big city, but I regularly find new books at the thrift store. Sometimes they;re advance reader copies, but often I see books that have Costco or Borders pricetags on them, and appear to have never been read. Just throwing another possible option out there along with the possibility that the seller listed a gift or duplicate item. Or perhaps the seller took a risk that the item would bid above the retail price?|||Should clarify, the new books are also new in terms of publication date.|||All of these things were legitimate reasons for someone to be selling this for a low price. What is now kinda bothering me is that it was released March 23rd. and listed mere days later. That's an awful quick turnaround.You are entitled to your own opinions; but you're not entitled to your own facts|||I don't think there is nothing wrong here. The seller looks to be a dvd and cd seller so he probably gets copies in early but can't sell until a certain release date and they are getting it at a discount for being a legit dealer. I've found it as cheap as $49.99 online so we know that seller is making money on it and this ebay seller started it only $5.00 less so i don't see a problem. Most of them online that I found were around $79.00. With this seller and what I found online I think you are getting a good legit dvd.|||I sell brand new, "released yesterday" stuff all the time. I put up listings last night for items that will arrive today, that the public has never seen before. Wait until you get it before making a judgement.|||Whoa! So those are going for $181.49 new on the River, and used ones there are $887.99 and $888.00...? But other new ones there are as low as $114.39. WTF? I hope it IS stolen.|||James - I saw the 887.99 and 888.00 listings, too - I have to think they meant to list at 87.99 (and 88.00). If not... WTF indeed.|||Nah. I sell used books on The River, and for some odd reason, that is a strategy some sellers there use. Maybe they're counting on the River running out of stock? I have NO idea who the wackos are who buy from the sellers who use this strategy, but I see it often. More fun than the penny sellers there, at least! And on the flip side, I've seen items that sell for a penny Over There going for MUCH more than thought here.|||I'm scratching my head wondering why it would be better to received stolen CD's than bootleg ones. Either way, I would be a receiver of stolen goods.|||Someone has mentioned on the boards more than once that a very large portion of the DVD's sold on Ebay are fake.||||||

Does eBay turn a "blind eye" to SHILL BIDDING?

Q. WHY THE HELL WOULD EBAY MAKE BIDS ANONYMOUS? A. LESS REPORTS OF SHILL BIDDING! THINK ABOUT IT!!! THERE'S NO OTHER REASONABLE ANSWER!!!-i love ePork|||A couple of years ago someone scammed eBay buyers for around $5 million using fake second chance offers. That's when they started with the anonymous bids, to prevent that from happening again.||||||"MORE shill bidding complaints: Usually from clueless eBayers.....|||And the from a seller (OP) with less than stellar feedback and stars...LOL|||So you have to be perfect to express an opinion here?||||||NO WAY do they turn a blind eye.. THEY WILL, they do, and the keep an OPEN SEEING EYE for this. and they will catch anyone who dare try it.|||eBay makes $ off any bid , so they don't care who bids on what. the way ids show now blocks any reporting of possible shilling. so eBay can say they didn't get any reports to check. there's only one thing to do to help reduce your risks , bid in last few seconds only.|||yes they do. They will catch anyone who try's it.. they don't tolerate shills. Maybe not today or tomorrow but they do catch it eventually. I read a lot of times on this board and more places how serious of a crime it is. The have prosecuted a lot of people in the past that has done this kind of thing. If they don't care, then they are just as much in the wrong too and it's against the law to allow it. I just can't see how they wouldn't care?||||||NO WAY do they turn a blind eye.. THEY WILL, they do, and the keep an OPEN SEEING EYE for this. and they will catch anyone who dare try it. Now that's funny. Before the masked IDs when shilling was at times incredibly obvious, eBay would do nothing. Now, when it is much harder if not impossible to determine shilling, eBay doesn't have to do anything. Saves them time and money on customer service reps to investigate reports (other than those clueless eBayers who file reports saying the seller must be shilling because all the other bidder IDs l***k funny), makes them more in final value fees, and is a PR boost too. eBay can claim that there is less shilling because less valid reports are coming in. The masked IDs were originally put in place to prevent fraud like the fake second chance offers and other phishing expeditions. Shill bidding is just an extra bonus for eBay.|||Ebay will only do something if it is reported by multiple members and it is blatent.Ebay is not policing the listings-they expect members toIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||with the changes coming and more 99 cent starts , exspect shill bidding to become the norm. eBay will ignor reports as they want both ids. you can't get both ids as they are masked by eBay.|||I'm convinced eBay lets power sellers shill bid all they damn want.-i love ePork

Seller Mutually Refunded Bid Items but Pay Now remains on top:

(thebalsastore) refunded to my PayPal Account all 7 items I bid on and won the bids for. The reason he refunded my money is because he grouped a set of 3 bids and another group of 2 bid items together and invoiced me with reduced shipping invoices. The last two bids of the 7 items he invoiced separately and did not combine for reduced shipping. He does state down below his listings "I do not combine shipping". Yet he chose to do so on the group of 3 and the group of 2 items he actually did combine. I clicked on pay for the items and a total invoice appeared showing the combined shipping of the 3 and 2 items and gave me a total amount due. I paid the $110.88 with PayPal. He sent me a message and billed me an additional $34.95 and would not ship unless I paid this additional amount. I replied to him since he actually sent me 3 invoices for the first 3 items that were grouped finally as 3 items on the last invoice for those three items that he combined the shipping for, as well as the group of 2 items which he did the same thing for. He invoiced first one item, then the second invoice contained the original item plus one additional, and the 3rd invoice grouped the first and second items along with the 3rd item of which all 3 items had just one combined shipping fee. He did the same thing with the 2 items he grouped together. I was concerned with all these invoices and his drew back his invoiced of the grouping of those 3 and 2 items. I replied to him and gave him two possible solutions to resolve the matter. I said either he could send me the items I won as I paid his invoice in full, or he could cancel each and every invoice he sent to me and refund my money. He replied back and told me that since it took me so many hours to go over the invoices and try to figure out what was going on, he would rather refund my money than deal with a person like me. which I am copying and pasting below for your review. ----------------------------------------------------------------------------------------------- "Dear flyboydale54, Dale we seem to have a problem here with the EBAY invoices.. your total purchases with shipping charges amounts to $145.83 you sent a total of $110.88 therefore you still owe 34.95 most of which is shipping charges as each item was charged shipping as stated in the description that I do not combine shipping Please send the additional 34.95 by paypal and I will have your items shipped on MOnday upon payment being posted to Paypal I will send you a Paypal invoice Sorry for the confustion Please email me your phone number as these are going to ship FEDEX and I need a physical address and phone number thank you - thebalsastore" ----------------------------------------------------------------------------------------------- He refunded my $110.88 in full to my PayPal Account and did so under each of the 7 items separately. That is fine with me. However, under these items under my Won Category, it says at the top of the 7 items he refunded, the new price with shipping listed separately of $63.88 + shipping of $81.95 for these 7 bids of Balsa Wood totaling $145.83 and says "Pay Now". He re-listed the items and sold them, which is fine with me, but my question and concern is how do I remove the part at the top where it says pay now? Since I do not owe him any money, I am afraid this will result in some action against me from E-bay for not paying this part where it says "Pay Now" above the 7 items in my Won Category. I do not want to get any cases opened on me for non-payment. The only part I really want removed is the part where it gives a new amount and says Pay Now. Does anyone have any suggestions or comments to this issue? I have been a member for a few years on E-bay, but only as a buyer, and I just received my blue star certificate of buying 50 items. I just need to know if this can in any way jeopardize my E-bay Account, or if I should just ignore it. My experience in the past is not to expect anything to go away or be resolved by ignoring it. I am not sure either how I get the answers from this community and am not sure how to get back to this Post. I wish the answers could be emailed to me. Thanks, flyboydale54|||Your seller chose to refund you. Once this was done, the Items Won on your MY Ebay page will once again/revert to show the items need to be paid. This DOES NOT mean you need to repay. Your MY Ebay page is for your eyes and record only. It has no effect in this case on your acct. Just either ignore or mark the item(s) paid. Your seller will likely ask you via email Ebay alert to "mutual cancel" the transaction. You should agree, so the seller can recoop his Final Value Fees charged by Ebay for the listing. It costs the seller money to list and again , if the items sells. It sounds like the description was clear, the seller does not combine S&H. Somehow , the invoices were altered/combined in error either by the seller or more likely Ebay.|||Mark them as paid, and if the seller says he won't combine items, believe him.|||Delete them from your won items listIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"

Hey buddy! Any chance of me getting my buy button back?

Did the collective braintrust do away with the buy and sell buttons? If so, is there any way of going back to the old page setup? Its like the people who run ebay have no idea how people use the site to do the shopping/looking/researching. I (for one) used to love to just click buy when I wanted to look for something different. I also used to check completed listings (for a month back) and was able to filter search by number of bids.....can't do that anymore. (don't even get me started on recommended for you when looking at auctions that have expired......makes me want to put my foot through the monitor) Hey Ebay.....raise your fees if you want, but leave the %$#$#@(* layout alone. I have to go check the word inept in the dictionary......I am pretty sure there is a very colorful ebay logo|||What did you use the Buy button for? Number of bids is still a search option in the advanced search, BTW.|||Odd, The number of bids in advanced search is there....but It won't let me select them. as it has been for a bit. When I would get a few pages deep into auctions I used to like to use the buy button to "reset" the search so I could start with a blank slate. It is just more steps to get to the same spot. this new way.|||The Buy button at the top of eBay pages went away. Apparently not enough people were using it, else it would have stayed. You can reset any search by clearing the search box, entering new keywords, and hitting the search button again. Or you can just hit the search button again if you want to use the same keywords. You can browse eBay by using the Categories button up top.friends Director,

what is toolhaus.org

I'v been hearing alot about toolhaus.org...what is it??? and how does this work?? thanks|||It compiles all the negs and neutrals of a specific seller. It also allows you to cross reference IDs. Check it out, it is a good tool.|||is it a part of ebay??? how do you use it??|||just briefly checked it out and doesn't pretty much tell you the same thing as here on ebay if you click on someone's feedback??? am I missing something is there more to it ?? thanks again|||It is not part of ebay It will sort out all the non positive feedback so that you do not have to scroll thru tons of pages to see itIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||

I think eBay cases are a joke.

THE FIRST 2 OF THESE SCENARIOS HAVE HAPPENED TO ME: 1. After ordering the wrong item, buyer sends you an eBay message wanting a refund. You tell him that it's CLEARLY stated in your product description is that returns are only accepted if DOA. Next thing you know, the buyer opens an eBay case against you and wants a refund because the item is DOA. He gives eBay a tracking number and they issue a full refund there on the spot. The item comes back broken in a dozen pieces. 2. Buyer orders the wrong item. Admits his mistake and wants a refund. You remind him that return for this item is subject to 20% restocking fee. Next thing you know, the buyer opens an eBay case against you. He provides eBay a tracking number and they issue a full refund there on the spot. THIS IS WHAT I CAN SEE HAPPENING NEXT... 3. For whatever reason, the buyer wants a refund. He opens an eBay case against you. He provides eBay a tracking number and they issue a full refund there on the spot. Some other item comes back, and you're screwed because you can't appeal the case. I think eBay cases are a complete joke.-i love ePork|||Returns are a cost of doing business in nearly every retail store. If you force people to jump through hoops to get a return, don't complain when they jump through hoops. In our society, buyers can return things to some stores months after purchase and get their money back. Get with the century! Online retailing ONLY survives because of liberal return policies. Otherwise you would be expecting far more trust than most people have. Too many sellers want to accept the rewards of selling online without the costs.|||You might as well make your return policy close to eBay's Buyer Protection policy. And be polite and professional when accepting a return, so that the buyer doesn't have to go through eBay to get their money back. This will save you a lot of headaches, and possibly negative feedback. I would also include the serial number of the item, and a picture of that number in your description. This will discourage any bait and switch returns; and give you some ammunition should you ever need to appeal a bait and switch return. Our return policy is 30 days money back after delivery, including return shipping, no questions asked. Realistically we will accept a return up to 45 days after purchase; the difference being that we don't reimburse return shipping if the item is returned within 45 days, but outside of our 30-day policy.friends Director,|||your return policy is trumped by eBay's so better to change yours so you don't look like a hard azz and get disputes filed against you without buyer contact. Disputes/cases count against you. You can be suspended from eBay for having too many of them.

Shipping $6 offically, but stated as $24 in ad. Fair?

I won an auction and sent bid+$6 shipping, as the item was listed. Seller is requesting additional $18 as the ad says it may be $24 for shipping. I see no reason why the true shipping cost could not have been set officially. Also, I was watching another auction of the same item, it had $6 shipping, no fine print. Tells me it should not cost $24 to ship it. I did over look the mention of the shipping cost in the ad, I suppose that's my fault. However, I feel it's misleading and I question if that's even allowed. Thoughts?|||Says >> $6.00US Postal Service Parcel Post At the top of the ad Same thing at the Shipping & Payments Tab So that is all you should pay for shipping. the fact that they said >> ** Shipping for this item is around $24.00 via USPS regular mail. If you bid and win the item, I will send you the invoice with the exact amount, but expect it to be around this price. in the Description part of the ad has no bearing. Instead of putting $6.00 in the shipping box, WHY didn't they out $24.00? I would pay the Seller the $78.00 for the item PLUS the $6.00 for the shipping. If they refuse to ship for that price, File Non Performing Seller report. File INR to get your FULL $84.00 refund. Leave a NEG and all 1's for the DSR's The Seller should know better as they have Selling Feed Back going back to Jun-23-05 .Delivery Confirmation is confirmation of delivery, not tracking.|||That's how I feel, but I wanted another opinion. Thank you. I emailed the seller: Says >> $6.00US Postal Service Parcel Post at the top of the ad. Same thing in the Shipping & Payments Tab. That is how eBay works and that is what I expected to pay. Why didn't you list the appropriate shipping? I sell too and I made the mistake of underbidding my shipping cost once. I paid for the difference. Now I set it so the shipping gets defined based the on buyers zip code, that way it is always fair for both. I would recommend that method to you. I have paid you what I agreed to pay for according to eBay rules. Please accept that. Regards, Tim|||If the auction listing stated $6 S&H then that is all you should pay. Go ahead and pay the item price and $6 S&H via Paypal. If the seller balks and refunds you then just fie the NON Performing Seller report here stating seller is asking for more S&H $ post auction. Report here Link After filing the report, then leave a factual NEG as follows: Seller refuses to honor stated S&H in listing post auction. Beware Ebay can not foce the seller to honor the terms of the auction.|||You can and should also file the "Selling Practces report" on the seller/ transaction here Link|||It is misleading and seller is in the wrong. However, I hope you learned to better read everything in the ad before you bid. A seller with terms like that should be questioned or avoided.|||The seller can NOT put conflicting info such as this in the listing "** Shipping for this item is around $24.00 via USPS regular mail. If you bid and win the item, I will send you the invoice with the exact amount, but expect it to be around this price." as per the Selling Practices policy (above link) while showing the S&H as $6 When you read that, you should NOT have bid, but contacted the seller via ASQ . The listing should have been reported to Ebay as per the Selling Practices policy. Report the listing now. Since you also sell, you know very well that item could NOT possibly go USPS Parcel Post for $6|||Since you also sell, you know very well that item could NOT possibly go USPS Parcel Post for $6 It doesn't realy apply in this case, but some sellers move part of their S&H to the asking price. It's counter -intutitive, but it eliminates the bottom-feeding "lowest price only" PITAs in favour of those who actually read the ad and it makes many buyers more comfortable that they are not being ripped off in shipping. Which is the best deal? $10 item with $15 shipping $15 item with $10 shipping $12.50 item with $12.50 shipping $25 item with Free Shipping $1 item with $24 shipping. There is no absolutely correct answer, of course, but I did find that complaints about high shipping (I ship from Canada) dropped way off when I went to the second and third policies.|||RE: Shipping & Handling costs: Selling Practices policy Link "Shipping and handling costs Be sure to specify shipping costs and related service charges in your listings. It's against our rules to provide unclear or misleading shipping information or to charge unreasonable fees for shipping and related services. What you can charge Actual shipping cost: This is the amount for shipping the item. It should be what you paid the carrier. Handling cost: This can include the cost of packaging materials and insurance cost, if any. Delivery Confirmation and extra services: If these options are offered to the buyer, you can only charge what they actually cost. Examples of services include: Certificate of Mailing Certified Mail Collect on Delivery Delivery Confirmation Registered Mail Restricted Delivery Return Receipt Signature Confirmation Special Handling Tax and government imposed fees: Only applicable federal, state, country, city, Value Added Tax (VAT), or equivalent taxes may be charged. Categories with maximum shipping costs eBay sets maximum shipping costs in some categories. You can charge more than the maximum shipping cost only if you use the shipping calculator to enter an item's actual size and weight with the packing materials. When using the shipping calculator, make sure the calculated cost isn't higher than the actual shipping cost. If so, it's considered excessive shipping, which isn't allowed on eBay. Free shipping You can offer free shipping to select or all destinations. For a destination with free shipping, no other fees related to shipping, handling, or packaging can be charged. You're not allowed to change the shipping method to a slower option. What you're not allowed to charge Insurance: You can't charge a separate fee for insurance, although you still need to make sure your item arrives as described. Tip: You should incorporate any insurance fees into an item's price or handling cost. Tariffs, duties, and customs fees: For cross-border transactions, you're not allowed to collect tariffs, duties, or customs fees. (Buyers may be responsible for paying these fees as required by country laws.) Tip: Remember not to inappropriately classify an item as a gift as a way to avoid certain duties, tariffs, or customs fees. U.S. law prohibits submitting false or misleading customs information. Related fees: Things like gas, mileage, time spent at a carrier, employee wages, or eBay and PayPal fees should not be"|||A seller listing the actual cost of postage,D/C and a small reasonable fee for handling, can not go wrong. I have never had an issue doing it this way, while selling. When I see a seller's listing with a ridiculously low S&H handling fee and it appears they have added some /most of the S&H cost to the item price, I will hit the back button.|||#9 makes absolutely no sense at all........|||Even if you know that an item can't be shipped for $6.00 it doesn't change the fact that $6.00 was the "official" shipping cost, we all know that items can't be shipped for FREE yet FREE shipping is everywhere! For all the OP knew, the seller was offering discounted shipping. Do not pay any additional shipping! Even if the seller states that in their listings. I always offer calculated shipping and ask international bidders to contact me first.|||This is an interesting situation. First the recommendation to neg and leave all once, how often do you think you will do this before you run out "good" sellers on ebay" You do understand poor sellers will just open another account and continue to be poort. Good sellers get frustrated and leave. In this case I dont know if this seller is good or bad. That said this isnt straight forward, he/she did make a mistake by putting in conflicting shipping info. BUT, they did have the amount listed in the listing, so eBay will not ding them for non-performing seller, nor as a buyer would I ding them or neg them. But I may pull out of the sale if the extra $18 does not make it a deal anymore. If its still a good deal, I would pay and move on.|||A couple of posters suggested ASQ for confirmation, and until yesterday that has often been my advice. I read a thread where a buyer lost the SNAD because s/he had asked for clarification of the description and had been told it was ZZZ in a response. When the item arrived it was YYY not ZZZ but the buyer lost their SNAD claim because it was not in the description that it was ZZZ. It has made me very wary of ASQ, and I'll likely just be hitting the back button if the description or shipping are unclear and the seller is not going to be held to providing the same as the response indicates.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||When I see a seller's listing with a ridiculously low S&H handling fee and it appears they have added some /most of the S&H cost to the item price, I will hit the back button. Then it would be my understanding that you don't even look at an auction that has FREE shipping? .Delivery Confirmation is confirmation of delivery, not tracking.

What to do? SNAD and Seller not responding to messages.

Hello, Looking for a little advice. I purchased a Macbook for repair from a seller AS IS. However in the listing the seller listed the Macbook as a 2.8Ghz with 4GB of RAM. Upon receiving the Macbook I discover its a 2.4Ghz Laptop and there is only 2GB of RAM in it. I've tried contacting the seller and he is not responding. Will I still be covered upon buyer protection? I knew the item was AS IS, but I didn't receive the item I thought I was bidding on, I received something else, isn't the Seller responsible for accurately listing their items for sale? I want to work with the seller but as I said there is no response. Also I've noticed a few negative feedbacks from other buyers stating the same thing. Should I keep trying to message the seller or go ahead and submit the SNAD dispute?|||Contact the seller through regular email and ebay messages. It might be that they aren't getting your messages. I'd give them a a few days - you have 45 days to file a SNAD.|||WOW, I just noticed that the buyer sent me a total different Macbok than what he described. No wonder the specs are off. He sent me a 15" Macbook not a 17" like he described in his listing. Still no response from the seller. I sure hope I can get a SNAD refund from Paypal if he doesn't answer me. I'm worried now, I paid a lot more than this 15" is worth.||||||If the item is NOT as described, and the seller is not responding , just go ahead and file the SNAD dispute with Paypal. Follow Paypal's instructions for the return.|||I agree, file a SNAD case with PayPal, and be sure, if the item is worth more than $250, to send it back with Signature Confirmation (not just Delivery Confirmation.) Once you have proof it got back to the seller, PayPal should refund your money.|||Ditto, you tried to reach the seller, now file the SNAD dispute and escalate ASAP.|||Exactly. Make sure you return with Signature Confirmation if it cost more than $250|||I filed a SNAD with paypal, the seller has not responded. How long would you guys wait to escalate the claim.|||"I filed a SNAD with paypal, the seller has not responded. How long would you guys wait to escalate the claim." I believe Paypal still gives the seller 10 days to respond to the dispute via the dispute console. DO NOT comunicate with the seller,except via the Paypal dispute console. If the seller does or does NOT respond, just escalate the dispute to a claim on day 10. If you fail to escalate the dispute to a claim, Paypal will auto close the dispute. At that point neither you or the seller will be able to respond further. Paypal will email you instructions on how and where to return the item with "On line viewable" delivery confirmation (under $250 value) OR Signature Confirmation (over $250 value). Follow Paypal's instructions exactly and give Paypal the D/C or SC # to verify the return to the seller. Once they verify (paypal) the return, you should hear you won the claim and will be refunded item price and the original S&H.|||Boy this seller is something else. After I filed a SNAD dispute with PayPal and messaged him about 5 times, then he finally responds. The seller said he was so sorry and that he measured wrong and he would issue me a refund if I returned it or I could make him a offer to keep the one I didn't order. I told him I wasn't interested in the 15" and I would ship it back. He responded great and he would refund as soon as he got it. I sent it back with a Direct Signature Required with Tracking and for 6 days after he's received it I've tried to contact him only to have my messages ignored. I finally escalated my dispute with PayPal to a claim, and now PayPal is waiting for a response from the seller. I've never had this kind of problem but as it stands right now, I'm out of $1250! I just hope PayPal refunds my money. I have all the messages saved where he stated he would refund my money. Are my chances good at getting my money back?? Personally I think they should ban sellers like this, now I have to wait until April 14th to see if the seller even responds. I'm almost to the point of just buying retail and screw trying to save a few bucks if I'm going to have headaches like this!!|||You have 100% guarantee that you will get your money back. You MUST enter the Signature Confirmation number to prove the seller recieved the package. There are 450,000 sellers on eBay. Please do not blame them all for the faults of one.|||In the future, don't buy laptops on eBay, they are very high fraud. Also make sure you fund any online purchase with a credit card. this will add an extra layer of security.||||||Maybe I don't know Macs as well as I should, but who pays $1,250 for a mac for repair?

Bought an item, paid for it and now I've got an unpaid item case?

I bought a pair of headphones and i'm pretty sure i did everything right. I wouldn't see any buying reminders telling me to pay, and the seller seemed quite happy in the emails I sent him about asking for a tracking number after i'd purchased it. That was about a week ago. Now, it says he's refunded the money and opened an unpaid item case on me. Either I'm reading my paypal reciept wrong or i seriously didn't pay him the money yet. Somebody help me! -Rex|||oh, it seems the seller recognizes the problem, i'll look through my paypal account and see what's happening :S

NEED ADVICE! Bought laptop that isn't working, what do I do??

A few weeks ago I bought a refurbished laptop computer that came with a 60 day warranty. It worked for a few days, but now it seems that the hard drive has failed because we just cannot get it working again. I tried emailing the seller to ask for a RMA number for an exchange, but with no response. Finally I filed a PayPal dispute, and the seller responded by giving me a phone number to call. I called and they basically told me that I need to remove my PayPal dispute first, and THEN they'll see about helping me, maybe putting me in touch with tech support. What should I do here? That just seems fishy to me; if I remove my PayPal claim how will I get my money back if they prove uncopperative? Help!!!! All I want is either a working computer or my money back!|||DO NOT close your PayPal dispute. In fact, at this point, I'd escalate it to a claim. PayPal will tell you to send the laptop back and make sure you buy Delivery Confirmation. As soon as the DC shows it was delivered, PayPal will process your refund. I repeat, DO NOT close your dispute with PayPal.|||Not only get delivery confirmation, but if the item is over $250.00 make sure you get a signature also.|||Thanks for your advice. That's sort of what I thought. I hate to file a claim but I just don't know what else to do, and I can't afford to throw away my money on a computer that doesn't work.|||Do not close the dispute. NO NO NO never fall for that line|||Escalate the claim and prepare to return the laptop WITH signature confirmation when paypal tells you to. You will get your money back, but it will take a while. Be patient.

if you ever auctioned off a hot item,you know the excitement

of the last second bidding,and how quickly the numbers can jump! i have been thinking about asking the winner his method, but really am not sure if it appropriate. ..anyone ever ask?|||It's called sniping. Lots of buyers do it.|||Best to use automated software to do it or you may run into "buyers feeeze" due to your excitement and you will lose.|||People ask the boardies here all the time I'll let the software users speak for themselves but I'm an all-manual sniper.. Determine my total max bid in advance, usually by extensive comparison shopping first so there's no regrets later(!), writing it down to see it in black & white, and just turn off any music/TV, tell the kids to shut up, and hold my breathe and count down the seconds, only minimally relying on the clock. Cache/cookies cleared, have the max typed in in advance and hit place bid with about 8 seconds left and submit bid at about 3 seconds left. Is that what you're asking?|||James nailed it, but I actually start with a minute left. I open a few tabs and bid different prices so that you are on the submit page. With about 10 secs left, I go tab to tab and submit. I use this method so that the price won't go up too much if not needed. (E.g., if the bid is currently $30, I would bid $31.60, $34, $36.20. That way, if the high bidder had bid $31.50, my bid would only go up to $31.60 and not $32.50.) I also view the bids to see if the last bid was a high bid or not. (I.e., If the last two bids were two different bidders and it was $31 and $31.50, I know that the $31.50 is the highest the person bid since increments above $25 go up by $1.)|||Huh? Just bid your max once, and late. That way "the price won't go up too much if not needed" for certain! A nibbler with a minute to go is still a nibbler.|||Wish I could be like you James - I cheat and use Auctionsniper! CandyA Veteran is someone who, at one point in his or her life, wrote a check made payable to the United States of America for an amount of "up to and including their life"!|||yea james..|||Just bid your max once, and late. That way "the price won't go up too much if not needed" for certain! A nibbler with a minute to go is still a nibbler. Yes. The most important thing is, DON'T BE AFRAID TO LOSE. Unless you are bidding on a "one of a kind" another auction will roll by again soon enough. If you keep that in mind eventually you will win at a reasonable price or you will discover that the item you want sells for more than you are willing to pay.|||its been fun! thanks...i dont do much bidding, but some of the stuff i auctioned off (maybe one of a kind) were fun watching.|||

Lost contact with the seller

I asked a seller whether my item has been sent for five days, one message everyday, yet no response so far, what shall I do?|||If email 1 was less than 5 days after the end of the auction......learn some patience.|||Please tell me this isn't about the item you won from Moldova on the 14th.|||You have 45 days to file a claim to get your money back. Wait patiently for at least a month. Do not concern your self whether the seller shipped or not.||||||Then my response above was accurate. You are going to end up on numerous BBLs if you continue that practice.||||||coollpe Not all sellers post the information you require. Very few sellers purchase tracking. Many will purchase Delivery Confirmation, but even if you have the DCNumber does not mean you will see any scans until delivery occurs. Many sellers will not respond to requests for *tracking*. I agree with the previous posters, wait three weeks then if you still don't have your item, contact the seller. If still no satisfactory response, then file an Item Not Received claim. You have 45 days to file an INR, from date of sale with eBay and from date of payment with PayPal. As you make purchases on eBay you will find that some sellers will communicate, others do not.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||You didn't wait 5 days to email, you waited 3 days. Then, you emailed them once a day for 5 days. If the seller is legit, you have probably scared them out of their wits by now. Wait the appropriate time (about a month as MyBoard said) and if you haven't received your item, file the INR.|||It is possible that the seller is not getting your emails or doesn't understand them.|||Sellers are not required to respond to emails or to use "tracking" or to provide the number if they do use it. International shippers may not even have it available at their post offices in the first place.||||||It's the safest method for sellers Sorry. Registered International is thecheapest safe method for sellers. We do have ECI (Express Courier International) but that's more than twice the cost. But this is trackable.|||Seller is in Moldova you are in China. It will more than 5 days for arrival. Wait alt least 30 days . If no item is received then file the INR (Item Not received) dispute. There simply is NO good reason to email daily, it will not get your item to you any faster.|||

Shipping time changed.

I won and paid for a $5 book on 3/24 and the estimated delivery time stated for media mail, via shipment info when I won, was 2-9 days after handling time. I received an email to my personal email address from the seller a week after winning the book stating that the book was shipped on 3/26 and that the shipping would actually take anywhere from 2-4 weeks and to contact them only if the book hasn't arrived by 4/23. Is this change in shipping time normal? I understand that the media mail shipping time stated at the time of win said it was only an estimated time, but is it normal to receive personal non ebay contact from the seller changing the shipping time and requesting non contact until after that time? I'm fairly new to buying and selling on here and genuinely don't know....|||You're confusing shipping time with delivery time. The seller shipped in 2 days, just as promised (2-9 days). The time for media mail to be in transit to you and then delivered is 2-4 weeks.|||The item description says the seller will ship within one day of receiving payment. Then because it goes Media Mail (which might as well be Slow Turtle), it should take "3-10 business days after seller receives cleared payment." Seller likely has been having trouble with books or other items going by Media Mail taking much longer than the USPS says they do. This is pretty normal for Media Mail. Here's the thing. You have until 45 days after you pay to open a case with PayPal/eBay if there's a problem. What I would do is, sit back, read another book, and don't stress about this one. If you had needed it faster, the time to request that would have been BEFORE purchasing. And please don't punish the seller if he shipped it within his Terms of Service (TOS.) The one thing I would do, if I were you, is ask if he sent it with Delivery Confirmation, bearing in mind that DC is NOT a tracking number, and sometimes things don't get scanned in until they are actually DELIVERED. But sometimes a DC number will show when the seller shipped. Not always, but sometimes. Can't hurt to ask. Seller requesting non-contact doesn't seem very friendly, fwiw...||||||I'm not too worried about it, I was just wondering if it was normal. I do need the book for school but I have already read it and was just getting it again for review. Thanks for the info!|||eBay tries to spin everything. I'm guessing that it has been this seller's experience that people start emailing at day 3 asking where the widget is. eBay said 3 to 10 days, so since it's been 3 days it should be here? Right? But in reality, media mail in 3 days is the exception. I'm in Oregon, if I ship MM to Florida, I would expect 3 weeks. During a peak season like Christmas, MM may not even move at all ( Media Mail goes on the trucks on a space available basis only. If the truck is full, Media Mail sits there until the truck isn't full. Even if it's sat there for weeks already.)You are entitled to your own opinions; but you're not entitled to your own facts|||Thanks orc, I have never had experience with media mail so I wasn't sure exactly how that worked.....and of course, as the story goes, the second I opened my mouth (or discussion in this case) the book arrives early. Needless to say I will be leaving positive feedback||||||Another mountain out of a molehill.

I received a suspicious message from a seller

I received this email today and I am highly suspicious. "This emails is to let you know your check has cleared for eBay item ****etc. hi,customer. sorry to bother you. And thank for your order. Now We have a problem with ebay account. Ebay requested that we submit certificates and warehouse inventory. So when you seach our account in ebay. it will show it is not a register user.if you see it, please do not report ebay or paypal. And please do not worry. After seven days, we will resume normal business. As you most worried about the products, we will send them as the normal time (during two handling time). If you have any other questions, please feel free to contact me again. one9go" Do I believe them? Does this sort of thing actually happen? I am extremely suspicious, but I don't want to open a Paypal dispute if this is a legitimate problem. But I also don't want to wait so long that I can't open a dispute. I paid for this item on March 25th, which means I have about a month left to open a dispute. I've tried looking under the 'contact us' tab on the eBay homepage, but there's nothing there that matches my problem and I couldn't find an email address other than spoof@ebay.com. Is there someone else I should email about this? Thanks for any help you guys can give me. This whole thing smells fishy to me.|||There's no telling why they are no longer registered. And it is entirely possible that they could be back in 7 days. Personally, since they are now NARU'd (No Long A Registered User) I'd go ahead and file with PP to get your money back. CandyA Veteran is someone who, at one point in his or her life, wrote a check made payable to the United States of America for an amount of "up to and including their life"!|||"Now We have a problem with ebay account. Ebay requested that we submit certificates and warehouse inventory" If this is a new seller , or a seller listing "brand name and or designer items" Ebay wants to verify the seller's source is legitimate and the seller is not selling fakes/counterfeits. If the seller is no longer a registered user = NARU then file for your refund now. Check the seller's feedback page Ebay does put seller limits and or listing suspensions on sellers for a variety of reasons. This will not show on the feedback page. You have 45 days to file with Ebay's Buyer Protection. If the item has not been received by 14 business days after payment has cleared, then go ahead and file the INR with Ebay and get your refund. Be aware, you can change your claim from INR(Item not received) to a SNAD (significantly not as described) if the item arrives and is not authentic or as described.|||Contacting Ebay regarding the seller's "issues" is not going to be fruitful. Ebay will NOT tell you anything and if they do, it is very unlikely to be the correct answer. If the seller's feedback page shows NARU = Not A Registered User, then go ahead and file the INR now , escalate it now as the seller is NARU. It is not up to the buyer to decide/determine, why or if the seller is telling tall tales . Just get your refund.|||If Ebay suspended the seller as a member of Ebay = NARU all the seller's auctions will have been taken down/pulled. If they just suspended the seller's listing privileges, then the auction you won , should still be on your auctions WINS in your My Ebay page.To file the INR dispute, go to your Paypal page and file from there. The transaction will still show.|||I would not email or respond to the "seller's" email. There simply is no need.|||This very well be a legitamate matter. That said I agree with aboive file gert your money back and buy from someone else. If they are going trhough Vera certification process it could take weeks or months.|||" it will show it is not a register user.if you see it, please do not report ebay or paypal" Well of course the seller would not want you to do this, because it means the payment would be reversed/refunded.|||"That said I agree with above file gert your money back and buy from someone else. If they are going trhough Vera certification process it could take weeks or months." Very true and very good advice. It sounds like VERO (Trademark owner)requested/demanded Ebay pull the seller's auctions. Until the seller gets the OK from the VERO member , they will not be reinstated by Ebay. Get your refund now.|||You can read about VERO here Link It can take months, years or never, to resolve Vero issues.|||The email from your seller sounds like English is not their first language. This would lead me to think your seller was from another country? Did you buy a designer name from him? There is an excellent possibility that, if so, the item might be a counterfeit. I would frankly wait for 10 days/two weeks for delivery, then file an Item Not Received of it doesn't show up, and I woul check to be sure the item is genuine if it does come. You have 45 days from the date of the sale to file a claim, you don't have to rush into it. However, you need to keep an eye on that date.|||I didn't buy a designer name- it was just a cute little cheap wallet with Totoro on it, which is why I'm so confused. But thanks for the advice- I think I'll wait until the 14 days are up and then file.|||Your seller was in China and selling many Trademarked items. They are NARU, so you might as well file for your refund. It is doubtful, they will be back on this under id anytime soon.|||"I didn't buy a designer name- it was just a cute little cheap wallet with Totoro on it, " This and the other trademarked items would be reason enough, for the Vero members and or Ebay to suspend the seller from China.|||blienky27 , when you buy from China, it is carp merchandise and or counterfeits. If the item arrives and is SNAD = Significantly not as described, color, size, quality etc, you are required to return it to the seller on your dime with some form of on line viewable tracking, in order to get your refund from Ebay/Paypal. This is very expensive and very often exceeds the value of the item, making a return pointless. File for your refund , now.

Seller refunded money but then opened a case to cancel transaction?

I won and paid for an item on March 12, 2010 and on March 23 I still had not received any notification of if or when my package was shipped. I contacted the seller on this date asking what the deal was: "I purchased this item and payed for it on 12 March but I have yet to receive any communication, a package, or tracking information that is in reference to the item I purchased. When will I receive tracking information so I can expect a package?" Response from seller (25 March): "I sincerely apologize for my delay. A couple of weeks ago we got some very heavy rain and a large leak sprung in my warehouse. Unfortunately it was right over a lot of my electronic products including your item. I sent a couple out that did not get the brunt of the leak, but I got emails back saying they did not work well. I have reordered my whole stock but this particular one is backordered for a couple of weeks. I can ship it when it comes in or I can issue you a refund. Please advise." Then, after looking through feedbacks of the seller I wrote again on March 23: "After review of your feedback I realize you are a busy ebayer with many good reviews and many bad reviews, mostly to do with shipping items in a timely manner. I have decided that if you have not shipped my item by now I want a refund. So I may purchase from a seller who will ship promptly. If you do not respond within 3 days from today, 23 March, I will open a case against you for an unreceived item." Sellers response on 25 March: "I just sent a refund." ______________________ I got my refund, however, on April 7 I received a message from the seller saying: "SELLER wants to cancel this transaction with your agreement. Dear angry_erowid, SELLER has sent you a request to cancel the transaction for ITEM. Reason for request: The seller did not provide a specific reason. Please click the Take action button to accept or decline this request. ITEM Item # :# End time:Monday, Apr 12, 2010 05:57:43 PDT Sale price:$# Seller:SELLER Case opened:Wednesday, Apr 07, 2010 03:20:36 PDT View purchased item" I have already gotten a refund for this item, what is the point of this 'cancel transaction' case, and can I just decline it since it's already been cleared up or what is the deal with it? I don't want to issue the seller a refund for my refund you know? Because I still do not have any item from the seller. Any help would be much appreciated, Angry_Erowid|||I still had not received any notification of if or when my package was shipped Not all sellers notify buyers of shipment. As a buyer, I don't care too much about that "After review of your feedback I realize you are a busy ebayer with many good reviews and many bad reviews If you do not respond within 3 days from today, 23 March, I will open a case against you for an unreceived item." Well that didn't bode well. Why be confrontational? what is the point of this 'cancel transaction' case The point is so the seller can get his fees back from Ebay. You can decline it if you wish, but I personally wouldn't - I don't think it's that big of a deal - but that's just me. Seller should have notified you of his issue instead of you having to contact him. Someone pass me an explanation and a Tanq on the rocks please ...|||Angry - I see you already negged the guy for it. I would strongly suggest you not buy and sell on one ID. Add this seller to your blocked bidder list so there is no "retaliation" then open up a separate ID just for buying, so you don't have to worry about it. Someone pass me an explanation and a Tanq on the rocks please ...|||||||||That was not confrontational. Dude - that was way confrontational. When I sell, even just out of courtesy, I send notification of everything that I do So you're one of those sellers who punish other sellers for not doing things exactly the way you do it? Great. I miss the old ebay. With 100s of 1000s of small sellers all doing their own thing. Now we have mostly power sellers with the same junk you can get down the street at the dollar store. Someone pass me an explanation and a Tanq on the rocks please ...|||OP - You don't admit you are confrontational, but you are. You even admitted it on your neg comment to the seller "I had to threaten to open case ....". You are going to on a lot of sellers BBL. The seller is not right to ship late and didn't notify you. However, you don't have to be this confrontational. You could simply just say: Dear Seller, I am sorry your were having trouble on your warehouse. However, I'm not pleased that you didn't notify me about the shipping delay. I'm living on a tight budget, and need the item soon. I couldn't afford to spare extra money to buy from somewhere else. With that, I am requesting a full refund immediately and we just cancel this transaction. Please send the refund to me as soon as possible. Buyer|||I have already gotten a refund for this item, what is the point of this 'cancel transaction' case, So that EBay doesn't get to keep the commission on a non-sale. Ebay is banking on you being angry enough to say "no" to the cancellation. They WANT to keep the commission and they want to use YOU as the patsy to assist them. Did you fall for it?|||Half the country is flooded and you don't believe your seller or have any sympathy for his situation? Should he have contacted you quicker - yes. But you have been very nasty about this whole situation. Sometimes sellers make the worst buyers. And, as an aside - UPS takes 8 days to ship from coast to coast. The post office can take as long as a month, for any class of shipping, if they set a package in a corner or sent it on the scenic route. There is no reason for you to declare that 7 days is the maximum. You are entirely incorrect.|||I suspect that the OP will understand 619bored's response. It fits with his angry and confrontational worldview.|||Sometimes sellers make the worst buyers. That is the sad sad truth. Someone pass me an explanation and a Tanq on the rocks please ...|||your seller should have contacted you yes but the seller did give you a choice of waiting or refund you picked refund...since the seller no longer has payment for this item they are trying to get their fees refunded they paid ebay when it sold again since you wanted the refund you should allow the seller to have his/her refund and agree to cancel. Whether the seller contacted you in what you consider a timely manner or not should have no impact on whether they get a refund for an item that they don't have payment for. As a seller yourself I'm sure you understand you wouldn't want ebay keeping your fees on an item that you no longer have payment for."This must be Thursday, said Arthur to himself, sinking low over his beer, I never could get the hang of Thursdays."|||and honestly I wouldn't consider your feedback left to be true at all! You didn't have to threaten to get a refund the seller offered before you ever threatened. Threatening the seller was definitely confrontational when she OFFERED you a refund."This must be Thursday, said Arthur to himself, sinking low over his beer, I never could get the hang of Thursdays."|||have already gotten a refund for this item, what is the point of this 'cancel transaction' case, and can I just decline it since it's already been cleared up or what is the deal with it? To tell ebay that the deal has been cancelled,you have been refund so they should repay the seller the final value fees they charged I don't want to issue the seller a refund for my refund you know? It has NOTHING to do with the money you were refunded-the money seller is trying to get back is from Ebay.It may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||As a seller yourself I'm sure you understand It's obvious OP does not understand or even care to. Just one more seller taking his frustrations out on another seller. Someone pass me an explanation and a Tanq on the rocks please ...

Do you accept bid from new eBayers when you've been burned before?

Recently a bidder with little feedback bid on three items and never paid. I had to file a not payment dispute with eBay and was credited the final fees, etc. but lost out on selling it to other bidders as the items were holiday related. I contacted several of the next highest bidders but they were no longer interested as the holiday had past so I relisted the items. They sold but for much less than the original auctions. Now to my point. I listed an item for 7 days and on the second day a bidder with zero feedback bid and ran the price up fairly high as usually these items don't go up so quickly. I decided to contact the bidder yesterday morning and make sure they were a serious bidder and would follow through with the purchase if they win. I have not heard from them. What would you do? I know I've seen many sellers post that they didn't accept bids from new buyers with less than 10 feedback or if they did the buyer had to contact them. Due to my recent experience with a non paying bidder, I'm afraid I might have a similar situation. If I were to cancel their bid, then will the next bidder question the situation and want out because the price was run up by another bidder and then they were cancelled? Or does the price go back down to what it was before the new ebayer came along? Thanks for your input. I want to do the right thing but I don't want to get burned again.|||Did you email or pull the buyer's contact info and give them a call? It is the Easter holiday weekend, so many buyers may not be at their computers or home. Also know not all Ebay messages between sellers/buyers are received. If they are they often get caught in spam filters. If possible , I would call again on Monday. If you do not get a answer at their phone number or it is disconnected, then cancel the bid. If the contact info is not valid, report it here to Ebay Link To get the buyer's phone # here this Link|||"If I were to cancel their bid, then will the next bidder question the situation and want out because the price was run up by another bidder and then they were cancelled? Or does the price go back down to what it was before the new ebayer came along? " When you cancel a bid, the price drops back down to the last high bid made, before the "recreational" bidder placed their bid. When you cancel a bid, you need to Block the bidder user ID, so they can not rebid o your auctions. Use this Link|||There is no practical way to block no or low fb bidders except by manually cancelling and blocking and fb level is not a good predictor of payment follow thru.Everyone is new at some point and non payers are a fact of doing business here.It may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||The guy I am currently in a UID with has been enrolled since 2006 and has over 300 fb on the other ID he has bid with. He's mad at me for some comments on a Canadian forum and has been attacking me this way. Meanwhile, low feedback bidders are occasionally "thrill bidding", but usually are not actively nasty.||||||||||||Yes its a gamble-if you wait he may pay and you get a really good price or he may not.If you cancel and block all his bids are removed and price goes down so you make lessIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||I didn't even know people could see a buyer's phone number. I can't seem to find my own phone number, under which section is it listed? If someone would call me I would find it very strange by the way.|||I just had a sinking feeling about a newbie winner of some vintage shoes Link esp. when i saw how much vintage she was bidding on all at once, but she paid almost right away! Just new and on a newbie buying spree I can guess! 'course it ain't over until it's received & FB etc, but...|||This is my posting ID. I have over 1k on my other id so to limit based solely on number may not always be wise. I have seen some sellers place a disclaimer in their TOS along the lines of "if you have fewer than 10 feedback please contact me before bidding.." I think they even say something about cancelling those bids if not contacted first. I realize this doesn't help with your current dilemma, but might be helpful in the future. I did, recently, contact a seller I've done business with in the past giving them a heads up about using this new id and referring to my old id but that was only b/c I didn't want confusion if I won.|||I had an under-10 FB posting ID I used to buy some things recently, and a couple of those sellers said "contact me" but I thought what the hey, I'm sniping and paying all within a minute, they'll get over it!|||There is no practical way to block low FB buyers, the energy spent to try and do it is energy I rather spend listing. That said I block all buyers who do not pay within 4 days I require payment. But I honestly dont lose any sleep over it. At least eBay halfed the time it takes to get the case closed. I do admit that about 2/3 of my NPB are from bidders with less then 10 FB. I think many new buyers treat ebay as a flea market. What I want is ebay to add a shopping cart with let say a one hour time out, and require buyers to checkout before the item is locked from selling. I rather have an item locked for an hour or two, instead of 4 to 8 days.|||This can be a problem of course, but it's inherent in the system eBay allows in that new members are not vetted at all. Still - everybody deserves a chance that avoids pre-determining their intent just based on being new. However, along with that chance should be some measure of protection to preclude the recreational bidder with no intent or ability to pay. eBay's position is that no 'new' buyer will want to sign up if they have to prove their ability and intent. We say baloney to that. If that were true, there wouldn't be anybody lining up to join costco, or sam's club, or BJs or other discount buyer's clubs. And those folks have to pay an annual membership fee to join. So eBay could do what was necessary to vet new members (like they do for sellers), by first validating their names and addresses, and requiring a refundable deposit, collection of credit card or bank account data, or by enacting some automatic payment for any item they bid on, until they reach a certain threshold of transactions without a UPI recorded. This would both serve their interests (no refunding of FVFs needed then), as well as allow sellers some assurance that this new member will indeed complete the transaction - in the same fashion that they allow PP payment holds and provide other assurances to buyers the newer seller will follow through. And as far as that goes, members should be restricted to the number of ID's they have. We're all for privacy as far as that may be needed, but if a member has a history of more than a couple unpaid items, they aren't really a buyer deserving of such consideration as currently allowed now are they? So it's simple. Trust - but verify. Other posters have provided some useful tips on how to do that already. But if eBay would simply act, it would be moot. Your beef is not with new members. It's with eBay.--------------------------------- Sometimes I wonder if the world is being run by smart people who are putting us on, or by imbeciles who really mean it. - - Mark Twain

Outrageous Bidding Prices

Recently I placed bids on the following items listed here: 270556478963 220581568569 220581453685 300412497744 These are just a few of them, but by the time the bidding ended I realized that most of the closing bids were like $400+ and was disappointed that all who placed bids were inconvenienced by some unknown bidder(s) that jacked up the price leaving the rest of us losing on the listing. I know that the items were relisted but what an inconvenience in the first place. Does anyone know if eBay has been experiencing more of these kinds of problems?|||That does look rather fishy, especially since the top several bidders are now NARU. But honestly, why would anyone pay that much for those headphones when you can get them from Bose for about $100? And fwiw, I have a pair and don't care for them at all.|||There are thrill bidders out there. Also, some competitors will do that to cause problems for the seller. Just like the "real" world, there are bad people everywhere.|||Aren't Bose sellers having difficulty with VERO here on ebay? I recall a recent thread about that. Perhaps the bidders were not with VERO but still trying to ruin the seller's listings? (Maybe they had their own pulled? heehee!)|||What not just buy a set: Link? There are several listed as Buy-it-Now at $99 or less with free shipping.friends Director,

Almost a month, and still no item!!

I had posted earlier asking about filing claims. Here's the jist of it. - Bought Item March 7th, payed with e-check. - e-check cleared March 15th. - Contacted seller on March 19th asking if item is enroute... The following messages were exchanged... Sent Date: Mar-19-10 06:58:54 PDT Dear xxxxxxx Heya! Just wondering if my hoodie is enroute?! Thanks a bunch - ryleighs*mama Sent Date: 22-Mar-10 18:16:13 EDT Dear ryleighs*mama, Hello, I apologize if you have not received the item. I was out of town and had someone else handle my shipping. I happen to have another item just like the one described. I will ship it tomorrow and send you a tracking number. My sincerest apologies! - xxxxxxx Sent Date: Mar-26-10 06:16:04 PDT Dear xxxxx, Hello, Again, I am wondering if my item has been shipped. You had stated it would be sent on the 23rd and you would provide me with a tracking number, and you have not contacted me since. I would like to resolve this issue before escalating a claim through paypal. I understand that life get's in the way sometimes, but it's only fair to communicate with your buyers and hold up your end of the contract. Please let me know what is up. Thank you. - ryleighs*mama March 26th. Dear ryleighs*mama, I understand where you are coming from, and I will not try to justify the situation. As I mentioned, I was out of town on a family emergency. Your item will be sent tomorrow morning, I will provide a tracking number, and I will pay you back the $18.50 to make ammends. So the only thing you will be paying for will be the shipping. Sent Date: 27-Mar-10 12:26:05 EDT Dear ryleighs*mama, Your item has been sent. I apologize for all inconveniences, let me know as soon as you receive the item. I do not have a tracking number for you, since it was sent internationally. I appreciate your business! Sent Date: Mar-27-10 12:02:30 PDT Dear xxxxx Thank you. I appreciate you sending it. Will I still be receiving a refund? Thank you. - ryleighs*mama March 29th Dear ryleighs*mama, Yes... I have $16 in my bank account as of right now. When I get paid I will send you your money back. April 5 Hello again, I was wondering when I am going to receive my refund? You have sold 9 items since you responded to my message on March 29th. If I do not receive my item, or a response from you by Friday March 9th, I will have no choice but to escalate a claim. I have been patient and understanding, and this has almost been a month since I have purchased this item, I think I have been very patient. Thank you. - ryleighs*mama Did I do the right thing, or should I have escalated a claim long ago? I looked at the sellers completed listings, and they have sold 9 items on April 2nd alone. I know I really shouldn't expect a refund, but when you say you're going to do something, shouldn't you follow through? Also, this seller seems odd... "No tracking number because it was sent internationally?" Come on now. What should I do? I really don't care to have the item anymore, I just want my money back and this seller on my block list. Thanks for your help and sorry for the long post!|||Youhave done the right thing to wait thislong. You should not start counting the time against the seller until the date your e-check cleared. The wait time for an e-check is not his responsibility, as he has not been paid until then. That still leaves three weeks and you have been patient enough. It is time to file the claim, or escalate to a claim as you have indicated. You'll get your money back, but I doubt very much if you'll get your hoodie.|||Thank you very much for your reply. I know that I should count the day my e-check clears as basically the date of purchase, even still it has been 21 days since. The listing stated that the seller would ship within 2 days of cleared payment, and the seller didn't send it until 12 days after it cleared. Is it wrong of me to leave neg. feedback?!|||Good God woman you have 60 days to leave feedback! Sounds like this transaction's not nearly over yet. But sounds like the classic staller, family emergency, others doing the shipping, having a "another" item to send (where's the first hoodie???), waiting for payday, almost every stall tactic rolled into one!||||||You only have 45 days from End of Auction to file a dispute. It sounds like this seller is trying to string you along.|||Escalate the dispute to a claim now. NO reason to continue a dialog with this seller.Your seller is trying to stall you,hoping you won't escalate the dispute to a claim in time and Ebay/Paypal will Auto Close the dispute. In that case, you would get nothing. Just escalate now and get your refund. Neg feedback, in this case was justified. Normally, you should wait , until the dispute is finalized before leaving feedback, since, you have 60 days to worry about feedback.|||IF the item shows up after you have been refunded, then you can just repay the seller.|||||||||Being on ebay for over 10 years, the minute I hear my dog died, my X died, I had family emergency, I'm disables, blah blah. Whether its a seller or a buyer I stop communication file the necessary procedure to either get my money or my fees back and move on.|||Well I know from now on when people make those kinds of excuses, especially numerous times, I will know that I'm better off to get a refund and buy elsewhere. I'd like to give the seller the benefit of the doubt, and maybe the seller really was out of town (I'm thinking nice thoughts lol) Again, am I in the right to leave negative feedback? Or should I not leave feedback at all? I'd hate to damage someone's rep if it's unjustified. I've never come across someone like this before, and I hope that this seller doesn't do this to other buyers in the future. This seller has definitely made this transaction more of a headache than anything. Thank you for all your help. You are all wonderful Ebay boardies

Another Ebay Change??? Leave stuff alone people.

As a buyer, when I scroll thru the list of items ..and I click on one, then go back to list...it is not taking me back to that item I just looked but goes to top of the list. I don't have time to then scroll AGAIN thru the list to see where I left off shopping...Hope this makes sense...[ex: Search--antique watch....Results--3,000....I scroll down to an item listed 20th....look at it...go back...takes me to the top of the list It used to back to that item so I could progress down the list.] I hate change!!! Is it just me? What's up?|||Yep, happening to me too and I hate it! Way too many chinese sellers to go through. Even when you exclude them from the search they still show up, some have even put the US as their address and when you check out you find out that they are overseas. It's madning to say the least. When I do a search I go by 200 listings a page and have to return to the top after I look at something. Hardly worth the time anymore. It's driving away buyers!|||Easy solution: Instead of clicking directly to the listing, right-click and select "Open link in new tab." This way you don't lose where you are in the search results. Plus you can compare multiple items/listings quickly and easily by just switching tabs.friends Director,|||Instead of clicking directly to the listing, right-click and select "Open link in new tab." Bingo! It's so much easier that way.

Say What???!!!!

You Guys and Gals are not going to believe this one.... I did a BUY It Now on Mar -11 2006 for this item: SONY,CMT-EX1 - Desktop Hi-Fi System Today, I got an email....Here it is: hello,thank you for your payment. would you please leave me a positive feedback so paypal can release funds to my bank account,cause i dont have enough money to pay for the shipping,please let me know, thank you so much. What the heck is this seller trying to do???? I'm not that CRAZY to give up my rights.... How would you reply? I know what I want to say...lol|||It's probably complete BS. As a premier PayPal member I can transfer my PayPal balance to my bank account within 3-4 business days. I wouldn't leave feedback, because this may cause it to look like you've received the item already, which you haven't This is just my take on the situation.|||Don't give the positive feedback. The funds are on 21 day hold because the seller is new or due to the nature of the item. Tell your seller that Paypal funds will be released 3 days after DC. The sooner the seller ships with DC the better. If the seller cannot comply report them as NPS. Susan|||PayPal feels that for some reason the seller is suspect. It could be that he's new. It could be that he has had alot of problems. DO NOT LEAVE FEEDBACK. email them and tell them that you will be glad to leave them feedback once you have received the item, and you are satisfied. If they do not ship, file a dispute.You are entitled to your own opinions; but you're not entitled to your own facts|||You Guys and Gals are not going to believe this one.... It happens quite often. It's probably complete BS. Not it is not. Pay Pal puts some sellers on a 21 day hold for funds. OP - send your seller an email stating that while you understand the frustration - his issue is with Pay Pal, and you expect him to ship in a timely manner. And, that you will leave feedback once you've received and inspected your item. Your seller can also have his funds released once he gives proof of delivery to Pay Pal. Someone pass me an explanation and a Tanq on the rocks please ...|||Let him know that as soon as the item is delivered he can call Paypal and they will release the funds within 3 days. Don't get mad at him, this is probably a new situation for him. If he has less than 100 feedback, and/or sells electronics, eBay will continue to do this to him. Let him know that you will be happy to leave feedback after the item arrives and you have inspected it. Express sympathy for his situation but do not leave the feedback. The two of you can probably work this out.|||Also, specialoops is wrong - his situation is not at all the same as your seller's.|||This seller has only 9 feedback. I've heard many new sellers say that they can't afford to pay for the shipping until they get the payment from PayPal. PayPal/eBay policy require them to ship once payment is received, not when it is deposited in their bank account. If he hasn't shipped 7 days after the listing ended you can file an Item Not Received claim with eBay/PayPal. If they seller doesn't provide tracking info you'll get a refund. Jennifer Brooklyn NYC|||New Sellers with less then 100 FB, I believe get their funds held for 21 days or until positive feedback is left. eBay implemented this about a year ago to metigate scammers. He is just a new buyer that doesnt know better. Personally I would educate them and let them know I will leave positive feedback once the transaction has ended for me in positive manner. Meaning I got the item in the condition it was described in, within reasonable time. Or you can choose to ignore them, but dont be too harsh, new sellers are freightened of ebay as much as most new buyers.|||With eBay's hyper focus on the selling experience, I'd think they'd do something about this? But it was months ago that eBay said they understood the problem, and were working to fix it. How hard would it be for eBay to allow a seller to print out (through PayPal) a shipping label addressed to the buyer? Meanwhile, thousands of buyers are getting this crappy service?You are entitled to your own opinions; but you're not entitled to your own facts|||eBay's solution will probably be to require new sellers to deposit a sum of money into PayPal so that it can be used to cover shipping. Or some other equally stupid measure.You are entitled to your own opinions; but you're not entitled to your own facts|||PayPal is holding funds for new sellers because they were sick of paying refunds out of their own pockets. If they can't afford to ship without the funds they should not be selling on eBay. Asking the buyer to circumvent the process and leave feedback so they can withdraw their funds is shady. How many then clean out their accounts and leave PayPal holding the back when the buyer files a claim???? Don't do it, you want the money to be in his account if the widget is not received as advertised. You want it to be available to refund to you.|||holding the bag, not back. sheesh.|||The funds are released as soon as the seller provides delivery confirmation proving delivery or the buyer leaves positive feedback. This isn't new, it has been going on for over a year and sellers are clearly notified about it when they list.|||

Best offer accepted by seller but he increased the shipping cost ?

Hello all, I've made an offer for an 99 pound priced item. The shipping price was 18 pounds. The seller accepted my offer which was just 45 pounds Anyway everything looks great till now. Because the seller incresed the shipping cost from 18 to 28 pounds. I don't want to pay 28 pounds for shipping. Ebay tells me that i have an unpaid item, i contacted the seller about shipping cost and asked if he could lower the shipping price. No replies yet I am obliged to pay 45+28 : 73 in total according to ebay. I don't want to pay extra 10 pounds for the shipping. What can i do in this situation ? Regards, Sinan.|||The 18 pounds for shipping is only for Europe you are located in Turkey hence the extra charge. It states to contact seller for shipping quote outside of Europe.|||Last I heard, Turkey was considered to be part of Europe (or at least part of it...)?|||Turkey is in Europe continent but it's not a E.U country. If Europe continent is only limited with EU countries, then i am false here.|||It looks like the shipping calculator in the item's shipping tab does not include Turkey as one of the countries included in the calculation, so you may be out of luck... Perhaps you could get the seller's phone number from the contact information link and call.|||Pay it. You live too far away from the seller.|||Pay it. You live too far away from the seller.|||Sorry but i can't pay 28 pounds for shipping. It is a lot of money, equal to 40 u.s dollars.||||||did they increase it on the invoice after you won? if so - they can't do that - its against ebay policy. You need to write them and ask for the invoice with the amount of shipping that was stated on the listing when you won. Just because they write something on their listing - is not enforcable. You should only have to pay what was showed on the listing at the time you won.|||sounds like they are trying to make up for the lower offer by sneaking in higher shipping.|||The shipping was 18 pounds when i made my offer, the next day i saw that my 45 pounds offer was accepted but the shipping cost increased from 18 to 28 So the total cost became 73 pounds. I wonder if any of you offending me here would ever want to pay 28 pounds of shipping cost to a 45 pound item. Be honest. I asked the seller to send me " cancel transaction request " he said, it's ok. I am still waiting for the cancel request.|||Receieved cancel transaction request from seller. Problem is solved. This is been another lesson of not buying or offering before i make sure that my country is listed in shipping info.

A neg. or neut.; what is the real deal.

Request for guidance; seller's description page said " usually ships in 3 days " . I paid immediately. It took almost 2 weeks to mail only after I sent three emails. When the order arrived it was short one item. I filed a claim due to the lack of response to emails asking for what I paid for. The response I got was that the missing items would be sent shortly then another email saying a refund would be processed ; it was and I got the money for the missing item. This was hardly a positive experience but 6 negs would have a neg effect on the sellers rating but, I sure had to spend a lot of time emailing and waiting for a response to protect my investment and thought the seller was not professional . The question is ; would a neut. hurt as much a neg as I have read about.||||||I would positives for the ones that you got and MAYBE a neutral for the missing one. Since there were problems with communication and shipping time you could ding those stars. I wouldn't leave less than a 3. I don't see a reason to neg every transaction. I;m strictly a buyer and that's what I'd probably do. Negs are reserved for REALLY bad situations. CandyA Veteran is someone who, at one point in his or her life, wrote a check made payable to the United States of America for an amount of "up to and including their life"!|||2 weeks without correspondence deserves at least a neutral, unless it was followed by an apology. Personally, I'd leave all neutrals, and I'd clearly state why - slow to ship, no communication, missing item, unprofessional. Since you did get your items and refund, I'd be very hesitant to leave a negative.|||would a neut. hurt as much a neg as I have read about Neutrals count against the seller's buyer satisfaction percentage. They do not hurt the seller's FB score.|||sometimes messages do not always go through on a timely matter.I have sold a item that had some issues that I had overlooked and the buyer emailed me and I reponded asap but she never got my messages for about 1 week and she did Neg me cause she didn't get my response that I had offered her a full refund and to keep the item, so when she finally did see the message she retracted her comments SO I guess what I'm saying is that more than once messages don't always go right through and that a NEG really hurts the seller, I would give a Neutral and just ding the stars.|||Give a Neutral, they did work with you but just not in a timely matter and maybe they had some emergency or personal issue, life happens and things happen|||First, it is good of you to ask for advice in this case. Speaks volumes of you as a good buyer here. We respect the right for buyers to leave whatever opinion they feel is justified. We only hope such justification is based on actual occurance (has a factual basis which can then be actually addressed and corrected), vice considered as a nothing more than a retaliatory tool. When used as the latter (and sadly, all too often), it actually serves a negative purpose as bad for buyers as it is for sellers. It will aleniate the seller - possibly eliminate them - reducing the number of items available for purchase in the long run, and eventually actually raising prices for those remaining as supply decreases. Also, other sellers need to then increase profits to make up for loss of discount potential given the proclivity of buyers who actually DO treat FB and DSRs as their club du jour whenever they 'feel' the least bit put upon irregardless of applicable fact. OPs posted circumstances however actually do seem to have a factual basis. Therefore whatever FB seems justified to them can be considered appropriate and without guilt, when considering if it will 'hurt' the seller. Responding to the specific question, a neutral for the experience seems reasonable, based on the fact it wasn't an overall 'positive experience' - but also that the buyer actually does not report a measurable loss based on eventual seller response to 'correct' the issues (albeit they were slow and 'unprofessional'). Hope that helps.--------------------------------- Sometimes I wonder if the world is being run by smart people who are putting us on, or by imbeciles who really mean it. - - Mark Twain

Buyers: What are your expectations from a sale to give a seller top marks?

Hi Buyers, just like any Seller, I'm concerned with keeping my FB and DSR's as high as possible. As all eBay Sellers know, lowered FB and DSR scores result in lost revenue (through lowered search results etc.), and many people rely on the extra eBay income in these tough times. Many honest eBay sellers are being forced out of the system by seemingly arbitrary feedback and DSR's. Sellers and Buyers, IMO, need to get on the same page about this issue. Honest sellers leaving eBay over this is certainly not good for honest buyers. As anyone in sales knows, the key to buyer satisfaction is about managing their expectations. So, I'm curious about a few things. 1). For item description, what is more important, written description or photos? What would cause you to give a seller less than 5 stars for "Item as described"? What is the most important thing about a listing to help you have a good idea of what to expect? 2). Communication. What are your expectations from the Seller? What would cause you to give less than 5 stars? 3). Shipping Time. What would cause you to give less than 5 stars? 4). For shipping and handling fees, what is more important, "free" shipping or actual shipping price? Will you ding a seller's shipping cost stars if they add handling fees? Do you rate "free shipping" higher? What would cause you to give a seller less than 5 stars on Shipping & Handling Charges? And along with the new feedback forms, what would cause you to give an Outstanding? Or a Poor? Are the new feedback forms too long for you to bother with? What circumstances, in your opinion, deserve a negative or a neutral? When a seller has their terms of service in their listing, i.e. NO RETURNS or "Returns happily accepted", does this influence whether you bid or not? Does this influence your comfort level in contacting the seller if you have a problem when you receive an item? What terms of service in a seller listing would inspire the most confidence? If you have a problem when you receive your purchase, what is your first method of reacting? And why? Do you read Seller's feedback if they have less than 100% FB? Has a Seller's feedback or DSR's ever made you change your mind about bidding? What makes a 5 star, outstanding, positive feedback experience, to you?|||You posted too many questions, it's confusing to us simple-minded buyers! I'm only half-joking. Why not pick an area you're especially interested in, and post a couple of questions in a new thread?|||I expect a seller to post correct info and pictures of the item in question, to ship fairly quickly when listing ends a to have okay ship prices (I generally know about what shipping will be and I don't leave bad marks if I agree to shipping charges by bidding). I have never left bad feedback for any of my sellers and have never left less than 5's across the board. I try to be proactive on selecting sellers. If something sounds to good to be true, it generally is. "Be kinder than necessary, for everyone you meet is fighting some kind of battle."|||OP, I was able to look at some of your completed listings. You have lovely items. I can't imagine anyone finding fault with your listings. You photograph as if there's no description, and describe in great detail. Your shipping prices are ridiculous, though. They are WAY too low! But I think you know just what your doing.|||your = you're|||I buy as well as sell. As a buyer, I give 5 stars if i'm happy with the transaction and there is no problems. If I don't like pictures, description, they don't answer my questions or I don't agree with shipping charges then I would not buy in the first place. As long as they meet all the terms...ship within correct timeframe that they stated and item is like it says it is...then 5 stars all around.|||I rate DSR's like an Olympic ice skating or gymnastics event. The seller starts out with all 5's and is only deducted if there is blatant negligence on the seller's part. Description - If the description isn't clear, or if the description and pictures contradict each other, I don't buy it. Problem solved. Communication - All I really care about is being notified when my item ships. Shipping time - If the item is tendered for shipment in the stated time frame, the seller has done his/her job. If priority mail takes 4 days instead of 3 to get to me, that's not the seller's fault. Shipping charges - This should be a non-issue. I know what the shipping charges are before I buy. Complaining about it afterwards is, in my book, malicious buying.|||As long as my item comes "as described," in a reasonable amount of time, which for me is about two weeks, and the seller answers my questions in a timely manner, again about 2 or 3 days, seller gets a positive and five stars. I look at the total cost of the item plus S&H. If this is satisfactory, if the item comes again "as described," I don't even look to see what the actual cost of shipping was. Immediate five stars The only communication I expect is the invoice unless there are problems. Immediate five stars. No need for immediate feedback. Matter of fact, I sincerely dis-like getting a green donut just for paying promptly. That is my obligation. I prefer getting that green donut when I have informed my seller that I am happy with my purchase at which time I leave them a positive and don't care if they respond back. I don't buy anything online with the expectation of quick or immediate shipping. I am fully aware of the fact that many sellers actually have a life outside of e-bay and the internet. They do not, nor do I expect them to, sit in their chairs just waiting for me to ask questions or when the auction is over, immediately jump to getting my item shipped. I have been shopping through the mail for over 60 years and quick shipping is not nor has not been the norm. Like buy today, ship tomorrow type of thing. I also honor the shipping terms that a company has. If they say 'allow two to three weeks for receipt of item,' and I decide to buy from them, would never complain about the time it took for them to ship. Any seller who delivers what they promised within their TOS, gets a positive and five stars. COYOTES RULE!!!||||||When a seller has their terms of service in their listing, i.e. NO RETURNS or "Returns happily accepted", does this influence whether you bid or not? Does this influence your comfort level in contacting the seller if you have a problem when you receive an item? This influences what I spend on an item, not necessarily my bidding. I am aware that if an item comes SNAD, I have recourse through e-bay and paypal for a resolution if necessary. But I would never consider returning an item to an E-bay seller simply because the color was a lighter pink than I EXPECTED or the item was too small if the measurements were clearly set forth. And since I rarely buy from anyone except smaller volume sellers, and rarely anything high priced, in over 700 transactions have probably only had five or six items that were not in perfect condition or as described. Several were not even significant enough to inform the seller or ding the stars. Several were with high volume sellers who simply did not bother to respond. In those cases, I gave a negative and went on. Just never shopped at their stores again. COYOTES RULE!!!|||Fawn, I'm just a buyer. I was mocking myself with that statement. Sometimes things don't "read" the way they were intended. Sorry if anyone else took it the wrong way.|||HRH, it is all good then. I rad other boards, that a lot of sellers post on and some of them say the exact thing about all buyers, They chose not to separate the good, the majority, from the few bad buyers.|||I don't think ebay would even exist if the vast majority of buyers and sellers weren't honest. It's not the gazillion normal transactions that are discussed on these boards. I think it's just the extremes.|||It really takes a lot for me to leave a NEG. The seller has to have attitude big time. I have put up with a lot from sellers, mainly because they are human, like I am. I do not care to think of them as an Ebay company. Shipping is something that I rarely leave less than five stars for, Life is too short to be bothered, unless the item doesn't come or is not as described. I do check pages now, I buy a lot of pattern books, and I have received a couple with pages missing. That is worse than the last page of the novel torn out!!!!!!!! One seller was great, she refunded for that item. The other ignored two emails one week apart, so there was time. Guess who got the POS. Smoke smelling items are Ok, to a point, So is other odors, to a point. getting something that smells like animal urine and the seller saying NO REFUNDS, was about to lead to her demise. She changed her mind when she found out the rules of Paypal and SNADS. I never even notice the NO REFUNDS. I will get my item as described or the seller will have to refund and take the return. But then again, most of my sellers do not have such words in thier auctions in the first place, They are good sellers and know better and know they are imperfect and can and will make mistakes, so they leave room for a buyer to work with them. If I have a problem transaction, my first mode, is to think of the NEG I will leave. But those are just thoughts. The first thing I actually do, is figure if it really matters. If so, I contact the seller. If not, I just get on with life. As for leaving feedback, especially NEG, it takes me a week to get there, after I have decided to leave that. I can rethink a situation, until I don't care, and I will just let it go. I figure they are human. So if I have left a NEG or NUET, the seller needs their buyers warned. Sometimes I won't even leave FB, because the transaction was not fulfilled. A couple sellers no longer had the item, were sorry and refunded. I just could not leave a POS, it was not POS to me, to have to bid, let the seller essentially hold my money, until they let me know, but then again they are imperfect so it is not a NEG either. And I wouldn't hurt those sellers with a NUET, because of Ebays convoluted ideas of NUET. Sellers can leave FB for me when and if they want to. I don't care. I do try and leave at least one per week for my sellers so they get the Fb number and credit. Plus, I buy so much, that I just cannot leave it for all transactions. If they sell a few items, I generally will leave Fb for all but not DSRs. I do those for one item. I do feel that Ebay has the right idea about the Fb, the bad sellers are slowly getting out of here and most of my sellers have 100% FB. So it is working.|||Thank you all for the responses, I appreciate the time it took you to answer in full! HRH, I only charge actual shipping! Or less. I often pay for DC or insurance out of my own pocket. I feel it helps build buyer confidence. I even send scans of my receipts! I got burned on a few sales that I stupidly started low, but on higher sales, I think it was the right thing to do. If shipping costs less, I refund to their Paypal. But it usually costs more than I quote. That might be bad (from a business perspective) but it seems to work for the eBay model Buyers have even offered to pay the additional charge without me asking, and while I appreciate that, I stick by my original quote. I know I asked a lot of questions but I'm very interested in the Buyer's perspective. No need to answer all questions! I also buy, and have never left anything less that positive and 5 stars across the board. But I have read enough horror stories on the boardseBay to be concerned about what additional steps I can take (if any) to avoid negs and dings as a seller.