Tuesday, July 27, 2010
seller refuses to answer my emails
bought a piece of equiptment that was listed as good condition, when i went to hook up and use nothing works. repairs total 1400.00 paid 2300.00 i know i'm a big boy but isnt this called misrepresentation. what do i do ? ?|||File SNAD with Paypal but if you have already done the repairs, you are out of luck.|||You could return for original money back but if you have already repaired that wouldn't work for you. "Be kinder than necessary, for everyone you meet is fighting some kind of battle."|||"bought a piece of equiptment" What is the auction number? How long ago, did you purchase and then try to hook up the equipment. If this was in a category other than Ebay core items, such as business equipment, Ebay Motors etc, there are different filing deadlines and policies, than Ebay core items. Without all the details, we can't really advise you properly.|||". repairs total 1400.00 paid 2300.00 i know i'm a big boy but isnt this called misrepresentation. what do i do ? ?" Without seeing the auction, it is impossible to advise. IS the $1400 a repair estimate or have you already had the repairs completed? If it is the latter, you are out of luck.|||Found the auction Link|||Buyer Protection available for this category Link The answers you seek are in the above link.|||"Business Equipment Purchase ProtectionIn this article How your purchase is protected Quick answers about the purchase protection eBay Business helps protect buyers against fraud and material misrepresentation through its Business Equipment Purchase Protection program. How your purchase is protected Your capital equipment purchase is protected for up to $20,000 or the equipment purchase price, whichever is lower. This program is free on all eligible capital equipment transactions completed on the eBay Business site on or after June 2, 2005, with a winning bid amount of at least $1,000. Quick answers about the purchase protection Question Answer What does the program cover? The program covers purchases of capital equipment against deliberate misrepresentation or fraud on the part of the seller. For example, you’re covered if: You pay for an item but don’t receive it You receive an item that has undisclosed damage You receive an item that differs in type, make, or model from what was described in the listing. Learn more about what’s covered. Additional eligibility requirements apply Which items are eligible? To be eligible, an item must be purchased on eBay Business in one of the following capital equipment categories: Agriculture & Forestry > Tractors & Farm Machinery Construction > Heavy Equipment, Trailers Food Service & Retail > Concession Trailers & Carts Healthcare, Lab & Life Science > Imaging & Aesthetics Equipment Industrial Supply, MRO > Fork Lifts & Other Lifts Manufacturing & Metalworking > Manufacturing Equipment Manufacturing & Metalworking > Metalworking Equipment Office, Printing & Shipping > Commercial Printing Presses How long do I have to submit a claim? As soon as you notice a problem, contact the seller. Often, direct communication will resolve the problem. If you and the seller are unable to come to an agreement, you can file a claim. Claims must be received within 30 days of the end of the listing and no more than 3 days after your receipt of the item. Exceptions to this rule are undisclosed liens on the item or stolen item claims, for which you have up to 6 months from the end of the listing to file a claim. Who provides the coverage? Claims filed with the Business Equipment Purchase Program are investigated and handled by a third-party claims adjuster. This third-party provider has been in business since 1953, pioneering unique insurance programs specifically for the auction industry." Not certain your item falls under this coverage. Since the auction does show Ebay's Buyer Protection logo, try filing under the Ebay Core Buyer protection here Link
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